Welcome to DocFindo. DocFindo.com is Pakistan’s trusted online doctor directory platform that connects patients with qualified medical professionals across Pakistan.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.docfindo.com and use our services.

By using DocFindo, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you use DocFindo, we may collect the following types of personal information:

For Patients/Users:

  • Name and contact information (email address, phone number)
  • Location and city information
  • Search queries and preferences
  • Reviews and ratings you submit
  • Communication history with doctors
  • Device information and IP address

For Doctors/Medical Professionals:

  • Full name and professional title
  • PMDC (Pakistan Medical Commission) registration number
  • Medical qualifications and specializations
  • Years of experience
  • Clinic/hospital information and address
  • Contact details (phone, email, WhatsApp)
  • Consultation fees and business hours
  • Professional photographs and clinic images
  • Social media profiles
  • Banking information (for featured listing payments)

1.2 Automatically Collected Information

We automatically collect certain information when you visit DocFindo:

  • Browser type and version
  • Operating system
  • IP address and location data
  • Pages visited and time spent
  • Referring website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

For All Users:

  • To provide and maintain our doctor directory services
  • To facilitate connections between patients and doctors
  • To process transactions and send confirmations
  • To improve our website functionality and user experience
  • To send service-related announcements and updates
  • To respond to your inquiries and provide customer support
  • To detect and prevent fraud or unauthorized access
  • To comply with legal obligations

For Doctors:

  • To create and display your professional profile
  • To verify your PMDC registration and credentials
  • To process featured listing payments
  • To send notifications about profile views and inquiries
  • To provide analytics about your listing performance

For Patients:

  • To help you find qualified doctors based on your search criteria
  • To save your search preferences and favorites
  • To send you relevant doctor recommendations
  • To enable you to leave reviews and ratings

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Public Information

Doctor profiles on DocFindo are publicly visible and include:

  • Name, photo, and specialization
  • PMDC registration number
  • Qualifications and experience
  • Clinic address and contact information
  • Consultation fees and hours
  • Patient reviews and ratings

3.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Payment processing (for featured listings)
  • Email and SMS communication services
  • Analytics and performance monitoring
  • Security and fraud prevention

These providers are contractually obligated to protect your information and use it only for the specified purposes.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal requests from government authorities
  • Court orders or legal processes
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues
  • Enforcement of our Terms of Service

3.4 Business Transfers

If DocFindo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

  • SSL/TLS encryption for data transmission
  • Secure password protection (hashed and encrypted)
  • Regular security audits and monitoring
  • Access controls and authentication
  • Secure payment processing
  • Regular backups and data recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

DocFindo uses cookies and similar tracking technologies to enhance your browsing experience.

Types of Cookies We Use:

Essential Cookies:
Required for basic website functionality (login, navigation, security)

Performance Cookies:
Help us understand how visitors use our site (Google Analytics)

Functional Cookies:
Remember your preferences (language, location, search filters)

Advertising Cookies:
Used to show relevant ads (if applicable in the future)

Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of DocFindo.

6. Third-Party Links

DocFindo may contain links to external websites (doctor websites, social media profiles, hospital sites). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

7. Children’s Privacy

DocFindo is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to:

  • Access your personal information
  • Update or correct inaccurate information
  • Request a copy of your data

For Doctors: You can update your profile information at any time through your dashboard.

For Patients: Contact us to access or update your information.

8.2 Account Deletion

You can request deletion of your account and associated data by contacting us at support@docfindo.com.

Note for Doctors: Profile deletion will remove your listing from public view, but we may retain certain information for legal and business purposes (transaction records, reviews).

8.3 Marketing Communications

You can opt out of promotional emails by:

  • Clicking “Unsubscribe” in our emails
  • Updating your communication preferences in your account settings
  • Contacting us directly

You will continue to receive essential service-related communications.

8.4 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention Periods:

  • Active doctor profiles: Duration of service + 1 year after deactivation
  • Patient accounts: Duration of service + 6 months after deletion request
  • Transaction records: 7 years (as per Pakistani tax laws)
  • Reviews and ratings: Permanent (anonymized after account deletion)

10. International Data Transfers

DocFindo operates primarily in Pakistan. If you access our services from outside Pakistan, your information may be transferred to and processed in Pakistan. By using DocFindo, you consent to such transfers.

11. PMDC Verification

For doctor listings, we verify PMDC registration numbers to ensure authenticity. We may contact the Pakistan Medical Commission to confirm credentials. This verification process helps maintain the integrity and trustworthiness of our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on this page
  • Updating the “Last Updated” date
  • Sending email notifications (for material changes)

Your continued use of DocFindo after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

DocFindo
Email: support@docfindo.com
Address: [Your Business Address], Pakistan
Phone: [Your Contact Number]

Data Protection Officer:
Email: privacy@docfindo.com

14. Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.

15. Consent

By using DocFindo, you hereby consent to our Privacy Policy and agree to its terms.

Last Updated: February 14, 2026